On this report, India Today covers the sharp criticism directed at IndiGo airlines by Tamil Nadu Industries Minister TRB Rajaa. The Minister lashed out at the carrier following a significant delay of flight 6E7191 from Chennai, which was scheduled for 9:10 am but departed much later. TRB Rajaa stated, ‘A low-cost carrier does not mean that you treat passengers in a cheap way,’ highlighting the lack of communication and the inconvenience of being held in a shuttle bus for extended periods. The Minister alleged that passengers were subjected to a ‘graveyard bay’ parking and a long bus ride without an apology or explanation from the captain. The incident has sparked a broader debate on the perceived monopoly in the Indian aviation sector and the accountability of private airlines toward passenger welfare. The programme details the Minister’s account shared on social media regarding the nearly two-hour delay and the ‘inordinate’ lack of professional conduct by the airline staff.
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