PhD student Pooja Kathail from UC Berkeley shared frustration about Air India missing her luggage on a direct San Francisco-Bengaluru flight. She called customer care 40 times before a response. Air India apologized, asking for details to investigate with their airport and baggage team. Social media discussions suggested this was a common issue.Passenger slams Air India for missing luggage. Here is airline’s response
PhD student Pooja Kathail from UC Berkeley shared frustration about Air India missing her luggage on a direct San Francisco-Bengaluru flight. She called customer care 40 times before a response. Air India apologized, asking for details to investigate with their airport and baggage team. Social media discussions suggested this was a common issue.
