Lisa Ray Air India Row | Actor Lisa Ray Demands Money Back, Air India Says Ticket Non-Refundable
Indian-Canadian actor Lisa Ray has, in a social media post, slammed Air India for denying a medical waiver for a ticket she had to cancel. She said she had to cancel her travel since her 92-year-old father was unwell, but her cancellation fee was not waived based on a doctor’s letter. The Tata-owned carrier said it is looking into the matter.
The 52-year-old actor, who had booked her ticket through a third-party travel agent, shared a response from them saying no waiver was available. Airline sources say she had a non-refundable ticket due to which the agent had refused her the waiver, and not the airline.
"Here we go again @airindia. My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctors’ letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers?" asked Ms Ray.
In response to the query, Air India asked Ms Ray to share her email address and wished a speedy recovery to her father.
"Dear Ms Ray, we empathize with your concern and wish your father a speedy recovery. Please help us with the email address from which you’ve written to us or the case ID (if any) via DM. We’ll look into it," said Air India.
Sources suggest the airline had offered to reschedule her flight, but she denied it.
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