https://www.youtube.com/watch?v=2bYgxF0O1s4
In this special report, India Today’s Special Correspondent Amit Bhardwaj details the unprecedented measures taken by the DGCA amid the ongoing IndiGo Airlines crisis. Following a surge in cancellations, the Civil Aviation Ministry has ordered a ‘curtailment of 10%’ on IndiGo’s winter schedule. Bhardwaj reports that an eight-member oversight team has been formed, with two officers stationed directly at IndiGo’s corporate headquarters in Gurugram to ‘monitor every possible aspect’ of operations and refunds. The government aims to ensure the process is seamless and that the airline handles passenger complaints effectively.
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