In this Special Report from Chennai Airport, India Today’s Anarkali Keshav speaks to stranded passengers facing the third day of IndiGo’s massive operational crisis. Passenger Kishore Jain expresses frustration, stating, ‘Now India has gone to moon, so why you can’t send any message?’ highlighting the airline’s failure to communicate cancellations. The report reveals that despite valid tickets, passengers are being denied entry to the terminal, with flights rescheduled or cancelled without notice. The chaos stems from a nationwide disruption affecting IndiGo services, leaving hundreds stranded.
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