On this Special Report, Executive Editor Shreya Dhoundial anchors the coverage of the ‘IndiGo meltdown’ that has left thousands stranded. The airline has cancelled over 1,000 flights, including 109 in Mumbai and 124 in Bengaluru. Aviation Minister Ram Mohan Naidu has ordered a high-level probe, blaming ‘IndiGo’s mismanagement’. Reporters Dipesh Tripathi, Nagarjun Dwarkanath, and others report on the ‘chaos reigns supreme’ at airports. IndiGo CEO Pieter Elbers has apologised, stating the airline is ‘rebooting’ its systems. The programme highlights the ‘ground reality’ where passengers face ‘miscommunication’ and lack of refunds. SpiceJet MD Ajay Singh has extended assistance, while Indian Railways plans special services.
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