In a video message addressing the recent operational crisis, IndiGo CEO Pieter Elbers assured staff and stakeholders that the ‘worst is behind us’. Elbers confirmed that the airline has successfully restored its network to 2,200 flights as of today, marking a significant recovery milestone. He referenced his previous communication on December 9, where he first noted the stabilization of operations. Outlining the carrier’s future strategy, Elbers emphasized a focus on three core pillars: resilience, root cause analysis, and rebuilding. To ensure accountability and prevent recurrence, he announced that the board has appointed an external aviation expert to conduct a comprehensive root cause analysis. Elbers praised the airline’s workforce, stating that the rapid recovery is a ‘testament to our teamwork’ and operating principles.
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