IndiGo apologises to passengers amid massive flight cancellations, offers refunds as collateral

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IndiGo on Friday issued its strongest public apology yet as nationwide disruptions from widespread cancellations and delays left thousands of passengers stranded at airports. In a detailed statement titled “We are truly sorry, and we will take care,” the airline acknowledged the “immense inconvenience and distress” caused in recent days and assured customers that every possible effort is being made to restore operations.