In this Special Report, India Today’s Anirban Sinha Roy reports from Kolkata Airport, where passengers are facing severe distress due to massive IndiGo flight cancellations and delays. The reporter highlights the ‘ruckus’ and chaos at the Indigo ticket counter, with over 500 flights cancelled nationwide and significant disruptions in Kolkata. Stranded passengers share their ordeals, including an Australian citizen who lost his luggage and a group of students from Agartala whose return flight was cancelled without accommodation or food. One passenger reveals that ticket prices have surged to ₹39,000, stating, ‘How can I pay 39,000?’ The report underscores the lack of communication from the airline, with many waiting for hours without clear answers. Anirban Sinha Roy concludes by noting the ‘tough situation’ for both domestic and international travellers amidst the ongoing aviation crisis.
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