A routine holiday enquiry turned sour for Chandraprabha when Chariot World Tours withheld her passport and refused to refund her advance after she cancelled due to health concerns. Despite cancelling 52 days ahead, the agency cited a non-refundable clause. The consumer commission deemed this unjust, ordering a partial refund, compensation for the ordeal and litigation costs.European dream turned into ordeal: Woman sues Bengaluru travel firm for withholding passport, wins refund & compensation
A routine holiday enquiry turned sour for Chandraprabha when Chariot World Tours withheld her passport and refused to refund her advance after she cancelled due to health concerns. Despite cancelling 52 days ahead, the agency cited a non-refundable clause. The consumer commission deemed this unjust, ordering a partial refund, compensation for the ordeal and litigation costs.
