This special report details the Directorate General of Civil Aviation’s (DGCA) proposed flyer-friendly regulations aimed at making air travel more hassle-free. A key proposal states that for tickets bought via agents, the ‘onus of refund shall lie with the airlines as agents are their appointed representatives’. The draft amendments to the Civil Aviation Requirement (CAR) would allow passengers to cancel or modify tickets without charge within 48 hours of booking, subject to certain conditions. Furthermore, airlines would be liable to process refunds within 21 working days for tickets purchased through agents. The DGCA has invited public comments on these significant proposals until November 30, which could empower millions of air passengers across India.
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