This special report highlights the massive disruption in Indigo flight operations, affecting 60 percent of flyers in the country. The broadcast details the chaos at Delhi and Bengaluru airports, where passengers are stranded with no clear information on refunds or rescheduling. The crisis stems from the airline’s inability to manage its roster amidst a government mandate to increase pilot resting periods from 36 to 48 hours. A high-level inquiry has been ordered by the Ministry of Civil Aviation to determine accountability and prevent future lapses. The report captures the despair of flyers, including students and families, waiting for hours without relief.
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