Nearly a week before the dispute between a section of Air India Express employees and the management boiled over, leading to the cancellation of over 90 flights since Tuesday night, the Regional Labour Commissioner had written to the airline and – in no uncertain terms – told them the grievances were genuine and that the HR department had made an attempt to mislead the conciliation officer.
Since Tuesday night, 300 senior cabin crew members of Air India Express reported sick at the last minute and switched off their cellphones, leading to over 90 flights being cancelled and many passengers being left stranded. The Air India Express Employees Union (AIXEU) also wrote to the management and "highlighted a stark departure from commitments". The TATA group had taken over the government-run airline in January 2022.
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